Cutoff Time 3:30 PM
All Price inc. GST
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Shipping policy

phone parts warehouse pty ltd (www.phonepartswarehouse.com.au)


Shipping policy



1.Product description and availability

All the way aims to describe and display its products accurately online. However, to the fullest extent permissible by law, phone parts warehouse pty ltd is not liable for inaccurate product descriptions. Please note that the actual colours of products will depend on your computer monitor. phone parts warehouse pty ltd gives no guarantee to you of the availability of any particular item advertised on the website and will not be liable to you if any product is out of stock or discontinued at any time. All orders are subject to product availability. If an item is not in stock at the time you place your order,we will notify you and refund you the total amount of your order, using the original method of payment.


2.Orders

No contractual relationship for the supply of a product exists between you and phone parts warehouse pty ltd until the you have fully paid for the order and phone parts warehouse pty ltd has notified you that the order has been accepted by providing an invoice. Orders may not be altered or cancelled without the written consent of phone parts warehouse pty ltd. If phone parts warehouse pty ltd agrees to alter or cancel the order, you must pay any costs and expenses incurred by phone parts warehouse pty ltd in connection with the alteration or cancellation. phone parts warehouse pty ltd reserves the right to accept or decline your order at any time and for any reason, or to require you to provide additional information or verification associated with the order.


3.Redelivery

It is your responsibility to ensure your mailing address is correct. In the event of attempted delivery but failed due to incorrect or insufficient address information, a redelivery fee may be charged.


4.Returns

phone parts warehouse pty ltd will accept a return of goods, if you receive a damaged product, or a product which does not match the original order, phone parts warehouse pty ltd will replace the product and pay the additional delivery charges. The incorrect or damaged product must be returned within 7 days from the receipt of goods. Contact phone parts warehouse pty ltd by email at sales@phonepartswarehouse.com.au or on Tel: 088 123 6827 during office hours, Mon-Sat 9:30 AM to 6:30 PM You will be asked to complete a Returns Authorization Form, with the online receipt, invoice, and damaged product attached. Please Read Our Warranty Policy For more information on Return Process


5.Damaged items in transport

If there is any damage to the packaging on delivery, contact us immediately  Tel: 088 123 6827


6.Free shipping

Free Shipping for orders AU$195.00 and above, Australia Regular/Standred Post.


7.Shipping costs

Product prices on the website are quoted in australian dollars and include GST unless stated otherwise, and exclude delivery costs. The quoted price may change expressly from time to time. Shipping costs are based your order and the shipping method. Shipping costs is included GST. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. You will be advised of any charges on the checkout page. 


8.Fast Daily Shipping

All orders will be dispatched within 1 business day. Same day shipping applies to orders placed before 3.30PM AEST time with payments cleared. Orders placed after 3.30PM AEST will be shipped on the next business day. Order placed on weekend or public holiday will be shipped on the next business day.All orders will be shipped via Australia Post Express Post or Regular/Standred Post.  We ship orders Australia-wide

Please Call us Tel: 088 123 6827 if the order is placed later than cut-off times, we will try our bests to catch up the drivers.


9.Shipping Methods

1.Free shipping (Only On Or Above Order Of AU$195)

2.Combined shipping  (Order Place And Payment Cleared Before Cutoff Time 3.00 Pm Same Day Of order placed) 

3. Warehouse Pickup  (Working hours  9:30am to 6:30pm (Pickup available Within 1 hour after placing order)

4. Australia Post Express  (1-3 working days) $11.95 inc.GST

   express post
5.Australia Post Regular  (3-6 working days) $7.95 inc. GST (Free when order over AU$195)

  au post

Benefits of post regular and express post?

Visibility of your order with online tracking and proof of delivery. Offers the same benefits as standard registered post service with additional guarantee of next business day delivery within the Express post network.


10.Tracking Information:

Australia Post Express/ Australia Post Regular  AusPost: Phone Number: 13 13 18 Tracking: http://auspost.com.au/track/ Choose "Consignment Tracking number” Website: http://auspost.com.au/


11.Dispatch/ Delivery location

All products are offered on our website are only available for delivery to addresses in Australia. Any shipments outside of Australia are not available at this time.All products are dispatched from our Warehouse. You need to pick your parcel up at our warehouse only, our Working hours 9:30am to 6:30pm (Pickup available Within 1 hour after placing order) It is free of cost


12.Delivery Instructions & Times

For Shipping To Delivery Addresses Within Australia, Phone Parts Warehouse Pty Ltd Uses Australia Post Regular/Standard Parcel Service. You Will Be Responsible For The Cost Of Shipping And/Or Handling And Should Be Aware That Where Relevant,. Delivery Times On The Website Are Indicative Only. As The Delivery Is Done By An External Party, Phone Parts Warehouse Pty Ltd Cannot Be  Held Responsible For Any Failure To Observe Those Delivery Times. It Is Therefore Understood And Agreed That You Will Not Entitled To Withdraw Or Modify The Commitment Made For Any Reason, Including Without Limitation, For Any Delay In Delivery. If However Delivery Has Not Been Effected After 20 Days From The Indicate Delivery Date The Customer May Treat The Failure To Deliver As A Terminating Event And May Elect In Writing To Terminate The Contract And Will Receive A Full Refund. This Excludes Deliver Charges And Applies To The Price Of The Product/S Only. An Estimated Delivery Time Will Be Provided To You Once Your Order Is Placed. Delivery Times Are Estimates And Commence From The Date Of Shipping, Rather Than The Date Of Order. Delivery Times Are To Be Used As A Guide Only And Are Subject To The Acceptance And Approval Of Your Order.Unless There Are Exceptional Circumstances, We Make Every Effort To Fulfill Your Order Within [20] Business Days Of The Date Of Your Order.Business Day Mean Monday To Friday, Except Holidays. Please Note We Do Not Ship On Saturdays And Sundays.Date Of Delivery May Vary Due To Carrier Shipping Practices, Delivery Location, Method Of Delivery, And The Items Ordered.Products May Also Be Delivered In Separate Shipments.


13.Questions

If you have any questions about the delivery and shipment or your order,please contact us by email at sales@phonepartswarehouse.com.au or on Tel: 088 123 6827


14.Security?

We are aware that a lot of customers concerned about shopping security and the protection of their credit card details. Don't worry! At phone parts warehouse pty ltd, we take shopping security very seriously and our IT team regularly updates their knowledge to make shopping online as safe as possible. All personal details and order processes within phone parts warehouse pty ltd (www.phonepartswarehouse.com.au) is protected with 128-bit SSL encrytion.

How do I know your website is secured?

It's easy. When you browse through important pages like login page, my account, shopping cart and checkout pages, you will notice that the url address will change from "http://" to "https://". This is an indication that you are browsing in a secure mode.

Could you explain more about secure mode?

Being in secure mode means that all information in the page are encrypted. Encryption is the process of transforming information using an algorithm to make it unreadable to anyone except those possessing special knowledge, usually referred to as a key. If you notice, we only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check. New security checks like the card signature code have recently been introduced to protect your credit card details online. No credit or debit card details are stored once your order has been processed. This is why you can save your delivery address but need to enter your card details each time you order. We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.

Why not all your pages in secure mode?

The reason we do not put all pages in secure mode because it is not a best practice to do so since secure pages are encrypted and they are slower to load. We only implement secure mode when the shopping page contains sensitive information like your login details, personal information, etc.


15.Please Notice!

Timeframes Are Guidelines Only, And Based On Reasonable Expectations And Experience From Australia Post, Standard Shipping Times Can Vary And May Take Up To 10 Business Days. For More Info On Australia Post Delivery Times Click Here.

For Australia Express Next Day Delivery Areas, Please Refer To The Exress Delivery Postcodes At http://Auspost.Com.Au/Parcels-Mail/Delivery-Areas.Html.

We pack and deliver your parcels the same day. To check to speed of shipping, we always recommend our customers check the chosen shipping company website.  We unfortunately can take no responsibility for late or lost parcels.

Phone Parts Warehouse Pty Ltd

Wholesale B2B Mobile Phone Parts Supplier | Australia