PRIVACY POLICY

At Phone Parts Warehouse, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. What Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Personal Information: Necessary for transactions and deliveries—such as your name, billing and shipping addresses, email address, phone number and payment details.
  • Device Information: Such as your IP address, browser type, time zone, and cookies installed on your device.
  • Site Usage Information: Including the pages you view, how you navigate our website, referring sites or search terms, and information about your interactions with us.

2. How We Use Your Information

We collect and use your information for the following purposes:

  • To process and fulfill your orders and to provide you with confirmations and updates.
  • To communicate with you regarding your order, account, or customer support queries.
  • To improve and personalize your website experience, and to analyse site usage so we can enhance our products, services, and user interface.
  • To send you updates, offers, and relevant marketing communications (with the option to opt-out at any time).
  • To comply with Australian laws, regulations, and law enforcement requests.

3. How We Share Your Information

We will never sell or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With trusted service providers (such as delivery and payment processors) solely for the purpose of fulfilling your order or supporting operational services.
  • Where required by law, regulation, court order, or to comply with legal obligations.
  • To protect our legal rights or to prevent fraud or misuse of our website or services.

4. Security of Your Information

Your personal information is securely stored on our password-protected servers, and we use industry-standard measures (including SSL encryption for online transactions) to safeguard your data against unauthorised access, disclosure, or loss.

5. Cookies & Analytics

Our website uses cookies to provide basic website functionality and analytics. These cookies may collect anonymous information about your website usage. You can change your browser settings to limit or disable cookies, but this may affect your ability to use some features of our website.

6. Marketing & Opt-Out

We may email you about new products, special offers, and other updates that may interest you. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

7. Your Rights

You may review, update, or request the removal of your personal information at any time by contacting us. If you have concerns about how we collect or use your information, please reach out using the contact details below.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. We encourage you to review this page periodically.

9. Contact Us

For questions, further information, or to lodge a privacy-related complaint, please contact us:

Email: sunay@soka.com.au
Phone: +61 404 763 757